My daughter called me at work to say I had received a call from "Josh" at the bank regarding my account.

Returning the call to my bank, the operator asked what Josh's last name was. I explained that he hadn't left his last name.

Then she asked for his department, and I said that I didn't know that either.

"There are 1500 employees in this building, ma'am," she told me rather sharply.

So I asked her for her name.

"Danielle," she said.

"And your last name?" I asked.

"Sorry," she replied, "we're not allowed to give last names."